Refund Policy

Effective Date: August 1, 2025

1. Our Guarantee

If I cannot find at least three real, relevant issues with your ecommerce store during your review, you are eligible for a full refund. I believe in honest, valuable feedback — and I stand behind it.

2. When a Refund Applies

You may request a full refund if:

• The review contains fewer than 3 genuine, specific issues.
• You contact me within 7 days of receiving your review.
• You have not yet requested significant follow-up advice or clarification.

3. How to Request a Refund

Email me directly at mark@ecomcritic.com with the subject "Refund Request". Include your order email, the date of delivery, and a short explanation. I’ll respond within 2 working days.

4. What Does Not Qualify

Refunds will not be issued if:

• You simply disagree with the feedback.
• Your store has critical issues, but you expected praise.
• You fail to provide a valid store link or necessary access.

5. Method of Refund

All refunds are processed through the original payment method (Stripe). It may take up to 5–10 business days to appear on your statement.

6. Final Notes

This policy is designed to be fair to both sides. If you're unsure whether your case qualifies, feel free to email me first. I’m not here to trap anyone — just to deliver real value.